aid
Here you will find answers to frequent questions, useful tips
I want to cancel a payment via mobile app
To cancel a payment, you need to take a screenshot of the payment receipt from the "History" section and send it to our email address support@paynet.uz.
Payments may be canceled only in the following cases:
- The calendar month when the payment was made has not yet ended.
- Not past 10 days from the date of payment
- There are enough funds on the client's balance to cancel the payment
- The accrued cashback has not been used up
There is no possibility to cancel payments of the following services: Government services, loan repayment, payment by requisites, card-to-card transfer, payments for foreign services, online wallet top-up, all payments of legal entities, taxi companies, PAYNET card top-up, cashback account top-up, payments paid through cashback account.
Money was withdrawn from my card but the payment failed
It may take from several minutes to several hours for the payment to be successful after card withdrawal, depending on the type of service. If after some time the receipt does not appear in the "History" section and the payment is not displayed on the balance, contact the support center to clarify the problem: Telegram BOT @paynetcallcenter_bot; call center number 71 202 07 07 07
Money was withdrawn for card-to-card transfer but did not reach the recipient
If after making a card-to-card transfer, your card has been debited and a receipt has been generated in the "History" section, but the recipient's card balance does not show the funds, request the recipient's card transaction history from the bank and send it to PAYNET operators via Telegram Bot.
Can't add my map to the app
To add a bank card to the mobile application, the SMS notification service of your card must be connected to the phone number with which you are registered in the PANET mobile application. Once you have verified that the SMS notification service and your card are active, uninstall and re-download the application and try to add the card again. If the problem persists, contact the support center: Telegram BOT @paynetcallcenter_bot; call center number 71 202 07 07 07
How much cashback is awarded per payment?
The amount of cashback accrued for payment is 0.1% -2.2% depending on the type of service. The exact amount for each service is indicated separately next to the service name in the "Payment" section.
How do I transfer cashback account funds to my card?
Unfortunately, the possibility of transferring accumulated cashback to a bank card is not available. You can use the cashback account to pay for services provided by the application. (Except for payment by requisites, loan repayment, payment for government services).
How do I top up my PAYNET card?
You can top up your PAYNET card balance through the mobile application, as well as through infokiosks and PAYNET agents. Payments are made only using the phone number registered in the application. (Not by PAYNET card number 7777 01** **** ****).
My card history is not showing up in the app
Information on HUMO cards is displayed in the "History" section automatically. But for UZCARD cards the monitoring service is paid and amounts to 1,000 soums per month. To activate the service, select your UZCARD card in the main menu of the application through the "My Cards" section and press the "Connect" button located at the very bottom. (The HUMO monitoring service is free and sometimes data may be displayed with a slight delay).
Why am I being charged a transfer fee?
Each user can make transfers without commission within the limit (3 000 000-5 000 000 000 000 soums) depending on the selected offer. Find out your current limit by tapping on your card listed in the "My Cards" section in the main menu of the application.
If you are charged a fee even when your limit is not exceeded, contact the support center to clarify the problem: Telegram BOT @paynetcallcenter_bot; the call center number is 71 202 07 07
If you are charged a fee even when your limit is not exceeded, contact the support center to clarify the problem: Telegram BOT @paynetcallcenter_bot; the call center number is 71 202 07 07
An error occurred when logging into the Flagship application
First of all, make sure you have the latest version of Flagship software installed. You can download the latest version of the software at this link: https://uz.paynet.uz/files-documents
- Restart your computer and try to log in again
- Check whether the status of the terminal is active via BOSH-LOGIN
- Make sure that the disk on which the program is installed does not contain files that store an older version of the program
- To investigate the cause of the problem in detail, take a screenshot of the error that appears on the screen and send it to the support center via the support bot in Telegram
How do I change my password to access the Flagship app?
Log in to your personal BOSH-LOGIN account:
- Select the "User Management" section
- Click the Settings icon at the end of the row where the user information is displayed
- Set a new password using the "Change Password" button
How do I change my password to log in to BOSH-LOGIN?
On the login page, click the "Forgot Password" button. Enter the requested information in the appropriate sections:
- Your contract number (digits only)
- TIN or PINFL
- Login (with the word "bosh" added)
- Secret code (specified in the contract)
- New password twice
I can't remember the secret code
To restore the secret code, the head of the legal entity must visit the regional representative office, and for the city of Tashkent - personally the head office with his documents.
How do I cancel a payment that was incorrectly made?
If the payment you wish to cancel was made this month, and (in most cases) 10 days have not passed since the payment was made, send a payment receipt to our e-mail address info@paynet.uz or via the "Cancel Transactions" section by logging into your BOSH-LOGIN personal account. The payment is canceled if there are sufficient funds on the customer's account for which the payment was made.
How do I verify a canceled payment?
You can check the status of each payment by logging into your BOSH-LOGIN personal cabinet and going to the "Reporting" section. You can view your canceled payments by selecting "Canceled" from the "Payment Status" filter. The amount of canceled payments is immediately returned to the deposit.
Money sent for deposit is not shown on the deposit
First of all, make sure that the status of your bank order is "Carried out". If after 15-20 minutes the amount does not appear on your deposit, send us an image of the order via Telegram bot.
How do I access the Flaghip app from a new device?
In the BOSH-LOGIN Personal Office, go to the "User Management" section and set up a new user login and password. You can start using it after the data has been confirmed by the head office specialists.
I can't sign the papers
If an error pops up when signing documents:
- Make sure your electronic key is in the "DSKEYS" folder
- Uninstall and re-download the e-signature module
- Make sure you sign using the electronic key obtained from the TIN listed on the agency agreement
- If the problem persists, send us an image/video of the outgoing error via Telegram BOT
How much is the agency fee for each payment?
- Make sure your electronic key is in the "DSKEYS" folder
- Uninstall and re-download the e-signature module
- Make sure you sign using the electronic key obtained from the TIN listed on the agency agreement
- If the problem persists, send us an image/video of the outgoing error via Telegram BOT
Where do I verify that I have signed the documents?
You can track the status of your documents by going to the "Document Signing" section in your BOSH-LOGIN personal cabinet.
I paid through the infokiosk, but the terminal didn't give me a receipt
Payments may be canceled only in the following cases:
- Select the "CHECK" section in the main menu of the terminal
- Open the SMS message sent to the entered phone number for communication
- Enter the ID number specified in the SMS into the terminal
- Click the "Print" button
- To receive an electronic check, contact the operator via Telegram BOT and write the payment details (type of service, ID number, time, amount)
There was an error on the screen after pressing the "Pay" button
If after confirming the payment with the "Pay" button, the message "Payment not made" appears on the screen, please contact the Support Center at 71 202 07 07 or via Telegram BOT to check the payment status. Operators will identify the problem and help to fix it.
The payment was reproduced without errors, but the amount was not credited to the balance of the service
If after confirming the payment with the "Pay" button, "Successful" appears on the screen, but the amount is not displayed even for several hours:
- On the payment slip, verify the information you entered
- Contact the support center of the vendor you need by verifying contacts through reference 1009
- If you can't identify the problem, contact PAYNET operators: Telegram Bot @paynetcallcenter_bot; call center number 71 202 07 07 07
Can I cancel a payment through the infokiosk?
To cancel a payment, you will need to:
- Application in writing on a white sheet of paper (mandatory)
- Passport/ID card/driving license photo (mandatory)
- Your photo with the document in selfies format (mandatory)
- Image of payment check
- In cases when you need to return a payment to a bank card, a photo of the card
Payments may be canceled only in the following cases:
- The calendar month when the payment was made has not yet ended.
- Not past 10 days from the date of payment
- There are enough funds on the client's balance to cancel the payment
There is no possibility to cancel payments of the following services: Government services, loan repayment, payment by requisites, HUMO/UZCARD card top-up, foreign card top-up, online wallet top-up, all payments of legal entities, taxi companies, PAYNET card top-up.
How do I pay by bank card?
To pay via infokiosk with a bank card, you can simply enter the card number and the phone number connected to the card and confirm the payment with a one-time SMS code.
